Job Introduction
The role
We are currently looking for a French Speaking Customer Service Advisor to join our team. The role will be focused on providing excellent customer service to our French customer base and supporting with all our UK based business. The role primarily involves answering customer calls and providing excellent customer service, product advise and specification and generating sales. You will finalize payment and carry out compliance tasks. This role does not involve cold calling, but we do require for you to be proactive in generating business by providing excellent customer service and have excellent phone manners.
Alongside the customer service tasks, you will also be involved in marketing strategy and projects, specifically dedicated to promoting, translating and setting up the French website and business.
Please note: this role cannot be performed remotely. We do not sponsor visas.
Role Responsibility
Key Responsibilities
- Answering Inbound calls and emails from both French and UK client base
- Providing product details, checking prices and availability and process orders
- Generate sales by following up on customer leads and upselling techniques
- Taking ownership of after sales care for your customers
- Carrying out general administration tasks relevant to your role
- Working closely with our marketing team to implement innovative strategies and projects
- Support the wider business as required
The Ideal Candidate
Experience and technical skills
- Fluent in spoken and written French and English
- Excellent communication skills in both languages
- Proven experience in a fast-paced customer service environment desirable
- Strong attention to details
- Interest in economics and world affairs would be beneficial
About you
We operate in a fast-paced, constantly evolving trading environment, the role will suit a dynamic individual keen to embrace the challenges and opportunities to drive change and improvement through the business.
You will be proactive, open to change and ready to hit the ground running and you will welcome the opportunity of getting involved in commercially driven projects.
Package Description
Benefits
- £24,500 - £31,850 OTE and based on experience
- 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
- Cycle to work scheme (worth up to 5% of basic salary)
- Laptop and mobile phone
- Pension scheme
- Company events
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
About the Company
Jewellery Quarter Bullion Limited is looking to recruit a French Speaking Customer Service Advisor to join the team on a full time, permanent basis to help support the growth of this UK market leading business.
In the past 12 years we have become the UK biggest gold and silver bullion business turning over £200m a year. We are the parent company behind the TV brand BullionByPost, the UK’s No.1 online bullion dealer, and GOLD.co.uk, the UK’s second largest physical gold retailer.
With an established presence in France, Italy, Greece and Spain, we are well on our way to becoming Europe’s leading bullion company.
In addition, we own The Fine Jewellery Company and The Jewellers, who offer one of the widest ranges of gifting jewellery online.