Job Introduction
The role
We are currently looking for a French Speaking Customer Service Advisor to join our team. The role will be focused on providing excellent customer service to our French customer base and supporting with all our UK based business. The role primarily involves answering customer calls and providing excellent customer service, product advise and specification and generating sales. You will finalize payment and carry out compliance tasks. This role does not involve cold calling, but we do require for you to be proactive in generating business by providing excellent customer service and have excellent phone manners.
Alongside the customer service tasks, you will also be involved in marketing strategy and projects, specifically dedicated to promoting, translating and setting up the French website and business.
Please note: this role cannot be performed remotely. We do not sponsor visas.
Role Responsibility
Key Responsibilities
- Answering Inbound calls and emails from both French and UK client base
- Providing product details, checking prices and availability and process orders
- Generate sales by following up on customer leads and upselling techniques
- Taking ownership of after sales care for your customers
- Carrying out general administration tasks relevant to your role
- Working closely with our marketing team to implement innovative strategies and projects
- Support the wider business as required
The Ideal Candidate
Experience and technical skills
- Fluent in spoken and written French and English
- Excellent communication skills in both languages
- Proven experience in a fast-paced customer service environment desirable
- Strong attention to details
- Interest in economics and world affairs would be beneficial
About you
We operate in a fast-paced, constantly evolving trading environment. This role is ideal for a dynamic individual who is keen to embrace challenges and has strong numerical agility. You will have opportunities to drive change and improvement throughout the business.
As a proactive person who welcomes change, you will be ready to hit the ground running. You will also have the chance to get involved in commercially driven projects.
Package Description
Benefits
- £24,500 based on experience
- Bonus of up to 30% of base, paid twice yearly, dependent on Company performance.
- 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
- Cycle to Work Scheme (worth up to 5% of basic salary)
- Company Events
- Time off on your birthday.
- Employee Benefits platform including free, 24/7 access to private GP and Therapist for you and your family, retail discounts and more!
- Staff discounts on precious metals.
About the Company
Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 16 years has grown BullionByPost.co.uk to become the UK’s no.1 online gold and silver bullion dealer, turning over more than £200m a year. Our portfolio also includes Gold.co.uk and over seven fully translated, localised bullion websites across the EU and the United States, marking our rapidly expanding international footprint.
As the UK’s number one online bullion dealer, BullionByPost.co.uk provides customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.
We Value:
- INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
- AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
- AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
- CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
- EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.