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Head of E-Commerce and Operations (The Fine Jewellery Company)

Job Introduction

As the Head of E-Commerce & Operations, you will be responsible for scaling our online presence and enhancing our operational efficiency. Your role will encompass not just strategic leadership in both online and offline trading but also oversight of critical operational functions including inventory management, logistics, and customer service to ensure a seamless journey for our customers. You will understand how online and offline channels can work together.

Responsible for two online jewellery brands and a physical retail store you will be pivotal in driving the commercial strategy, ensuring our websites & store reflect our ambition and resonate with our customer base, all while delivering on growth and profitability.

We value individuals who thrive in our collaborative culture, demonstrate problem-solving prowess, and have an inherent drive for excellence. You will develop an in-depth understanding of our products, our customers, and the jewellery industry which will inform and guide your decision-making process. Trust and integrity are non-negotiable, forming the foundation of our success.

Role Responsibility

Customer Focus:

  • Ensure that the customer remains at the centre of our focus and that they always receive an intuitive user experience and seamless customer journey.
  • Leverage your existing expertise in sales, marketing, technology, and management to deliver a superior brand and shopping experience for all customers.

E-Commerce Strategy:

  • Employ a consistent approach across PPC, SEO, email marketing and in-store to craft a cohesive e-commerce strategy.
  • Develop frameworks for monitoring KPIs and OKRs, leveraging data to inform strategic decisions.

Operational Excellence:

  • Oversee all operational aspects including the customer service, fulfilment process, and inventory control, driving efficiency and accuracy.

Market and Competitor Analysis:

  • Continuously analyse competitors and market conditions to identify new opportunities for growth and innovation.

Data-Driven Innovation:

  • Utilize analytics to monitor customer behaviour and market trends, employing A/B testing and other optimization methods to enhance the customer journey and increase conversion rates.

The Ideal Candidate

  • A visionary leader with a proven track record in a senior e-commerce role, ideally within online retail of luxury, jewellery or high-value goods.
  • Highly skilled in managing both digital platforms and operational logistics.
  • Exceptional at data analysis, with a strong commercial acumen to drive e-commerce strategy.
  • A collaborative team player who thrives in a dynamic, fast-paced environment.

Package Description

  • A competitive salary up to £70,000 with a bonus potential up to 30%.
  • Bonus scheme
  • Cycle to work scheme (5% of base salary).
  • 25 days holiday, plus bank holidays, plus the option to purchase additional days.
  • Half-day off for your birthday.
  • Budget for skills development and certification.
  • Pirkx (online GP, mental health care, and discounts portal).
  • Yearly volunteer day.
  • Staff discounts on bullion and jewellery products.
  • 8% pension contribution, private healthcare, and a cycle to work scheme.
  • Substantial opportunities and budget for personal and professional development.

About the Company

Join Jewellery Quarter Bullion Ltd, the entrepreneurial powerhouse behind TheFineJewelleryCompany.com, TheJewellers.com and BullionByPost.co.uk, the UK’s number one online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands. As we continue to expand, we are seeking a strategic and experienced Head of E-Commerce & Operations to spearhead growth and enhance our online and offline operations for our dedicated Jewellery brands – TheFineJewelleryCompany.com and TheJewellers.com.

We Value:

INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.

AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.

AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.

CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.

EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.

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