Job Introduction
Head of Sales & Customer Service – Birmingham - Up to £70,000, plus bonus and comprehensive benefits package
We are seeking a dynamic and results-oriented Head of Sales and Customer Service. We are looking for a leader who can inspire both individual team members and our high-performing Customer Service team as a whole. You will be pivotal in driving performance through ongoing training and mentorship, balancing strategic business needs with the demands of a fast-paced environment. Reporting directly to the Directors, you will work closely with senior management to shape the future of our sales and customer service operations.
Role Responsibility
What will the role involve?
- Lead by example, setting the standard for exceptional sales and customer service
- Drive the development and growth of a team of Customer Service Managers and 12 UK and internationally focused Advisors
- Foster a KPI-driven environment that prioritises customer engagement and long-term relationship building
- Inspire a culture of high performance, driving growth and staff retention
- Oversee various customer service tasks, from phone enquiries and counter services to compliance checks and international content creation
- Collaborate with managers to ensure consistent performance measurement and drive continuous team improvement through coaching and group training
The Ideal Candidate
Who are we looking for? You may have a variety of the below:
- An understanding of how macroeconomic trends and political events impact financial markets
- Experience in data-driven performance measurement
- Strong commercial acumen
- A track record of delivering high-value propositions in B2B or B2C settings
- Proven ability to motivate and influence teams at all levels
- Experience leading multilingual customer service teams (desirable)
If you are a passionate and experienced leader eager to make an impact in the precious metals industry, we want to hear from you. Apply now to become a key player at Jewellery Quarter Bullion and help drive our success to new heights.
For more information, please email our team at jobs@gold.co.uk.
**Please note:** This is an office-based role at our Birmingham head office and does not qualify for visa sponsorship; all applicants must have the right to work in the UK.
Package Description
What can we offer you?
- Employee Bonus Scheme: Up to 30% of your basic salary, based on performance
- Generous Holiday Allowance: 25 days, with the option to purchase additional days
- Enhanced Maternity and Paternity Pay
- Learning and Development: Investment in your professional growth via one-to-one supervisions, personal development plans, and access to extensive learning resources
- Pension Contribution: An 8% employer pension contribution to support your future planning
- Employee Benefits Platform: Includes free 24/7 access to a private GP and Therapist, retail discounts, cycle to work scheme, and more
- Discounts on Precious Metals
About the Company
By joining Jewellery Quarter Bullion Ltd, you will become part of a vibrant, entrepreneurial business. Over the last 12 years, we have grown BullionByPost.co.uk into the UK's leading online gold and silver bullion dealer, with an annual turnover exceeding £350 million. Our portfolio also includes Gold.co.uk and over seven fully translated, localised bullion websites across the EU and the US, demonstrating our rapidly expanding international presence.
As the UK's premier online bullion dealer, BullionByPost.co.uk empowers customers to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and unparalleled service distinguishes us in the industry. We are seeking a strategic and experienced Head of Sales and Customer Service to continue our growth and bolster our online presence in an increasingly competitive marketplace.