Jewellery Customer Service & Sales Assistant

Role Responsibility

In this role, you'll provide exceptional customer service and drive sales in our prestigious jewellery store. You'll also collaborate with our e-commerce team to ensure a seamless online and offline shopping experience, aligning with our business goals and maintaining consistent customer service.

You should thrive in a dynamic, fast-paced environment and have a proactive approach to both traditional retail and online sales in the jewellery market. Your skills will be crucial in contributing to the success and growth of our jewellery business, spanning both the physical store and the expanding world of e-commerce. Join us in achieving continued success in the highly competitive jewellery industry.

• Client Engagement and Consultation: Welcome clients with warmth and professionalism, cultivating authentic connections by actively listening to their preferences and needs.
• Product Expertise: Develop an in-depth understanding of our exquisite jewellery collection, including materials, intricate designs, and exceptional craftsmanship that distinguish us from the rest.
• Sales Excellence: Consistently meet and exceed personal and team sales targets, all while maintaining a consultative and customer-focused approach. Provide personalised recommendations and choices to clients, ensuring a memorable and opulent shopping experience.
• Customer Satisfaction: Deliver exceptional customer service, leaving a lasting positive impression in every interaction. Handle client inquiries, resolve concerns, and create an environment where clients feel genuinely valued and cherished.
• Team Collaboration: Collaborate closely with team members and various departments both in store and with the E-commerce team to share insights, contribute to visual merchandising initiatives, and collectively enhance the overall in-store customer experience.

The Ideal Candidate

• Minimum of 1-2 years of sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and surpassing sales targets.
• Experience interacting with high-end clientele is advantageous.
• Confident and professional telephone manner.
• Proactive team player with strong problem-solving skills, demonstrating critical thinking to identify possible solutions.
• Flexibility to adapt quickly and efficiently to evolving role demands.
• Keen interest in new software and the ability to quickly learn new systems.
• Exceptional interpersonal skills, including active listening, effective communication, and adept relationship-building abilities.
• Meticulous attention to detail and a discerning eye for aesthetics.
• Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
• A proactive, results-driven attitude coupled with a genuine commitment to exceeding customer expectations.

Desirable:

• Confident sales person
• Jewellery / gemmology certificates
• Sales experience
• eCommerce experience

Package Description

Benefits

• £23,500 basic salary based on experience + up to 30% annual bonus (dependent on company performance)
• 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
• Cycle to work scheme (worth up to 5% of basic salary)
• Half-day off for your birthday.
• Budget for skills development and certification.
• Pirkx (online GP, mental health care, and discounts portal).
• Yearly volunteer day.
• Staff discounts on bullion and jewellery products

About the Company

We Value:

• INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
• AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
• AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
• CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
• EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.