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Jewellery Customer Service & Sales Assistant

Job Introduction

Retail Advisor - Fine Jewellery Company & The Jewellers – Birmingham - £24,000 basic + performance related bonus

  • Are You Ready to Shine in the World of Fine Jewellery?
  • Do you have a passion for luxury retail?
  • Can you turn a casual shopper into a loyal customer with your charm and expertise? Are you ready to be the face of our prestigious brand? If so, we want to hear from you!

Join us as a Customer Service and Sales Assistant, where you’ll drive sales, deliver outstanding service, and support our eCommerce initiatives! If you're passionate about jewellery and thrive in a dynamic, customer-focused environment, this is your chance to make an impact.

Role Responsibility

What Will the Role Involve?

Engage Clients: Greet clients with enthusiasm, actively listening to their preferences to build authentic connections.
Showcase Product Expertise: Immerse yourself in our stunning jewellery collection, showcasing the materials, designs, and craftsmanship that set us apart.
Achieve Sales Excellence: Crush personal and team sales targets while providing tailored recommendations that create unforgettable shopping experiences.
Ensure Customer Satisfaction: Deliver top-notch service that leaves a lasting impression and addresses client inquiries with finesse.
Collaborate for Success: Team up with in-store colleagues and the e-commerce team to elevate the customer experience through creative insights and visual merchandising.

The Ideal Candidate

  • What Will the Role Involve?

    Engage Clients: Greet clients with enthusiasm, actively listening to their preferences to build authentic connections.
    Showcase Product Expertise: Immerse yourself in our stunning jewellery collection, showcasing the materials, designs, and craftsmanship that set us apart.
    Achieve Sales Excellence: Crush personal and team sales targets while providing tailored recommendations that create unforgettable shopping experiences.
    Ensure Customer Satisfaction: Deliver top-notch service that leaves a lasting impression and addresses client inquiries with finesse.
    Collaborate for Success: Team up with in-store colleagues and the e-commerce team to elevate the customer experience through creative insights and visual merchandising.

Package Description

What Can We Offer You?

  • Generous Leave: 25 days holiday plus 8 Bank Holidays, with the option to purchase an additional 5 days per year
  • Cycle to Work Scheme: Worth up to 5% of your basic salary
  • Pension Scheme: Generous contributions to help you plan for the future
  • Company Events: Engage and connect with your colleagues
  • Employee Discounts: Enjoy savings on our products
  • Health & Wellbeing Programme: Support for your physical and mental health
  • Store Discounts: Additional savings on purchases

About the Company

We Value:

  • INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
  • AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
  • AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
  • CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
  • EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.

Apply

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